What is a pre-order?
When bikes are available for pre-order, you can place an order to “reserve” a bike, which will be shipped to you when they are back in stock.
When will my card be charged?
Your card will be charged in full at the time of placing a pre-order.
When will my pre-order ship?
When placing a pre-order, we will provide an estimated ship date for the product being purchased. Here’s what this means:
- Ship date is an estimated date, subject to change.
- We will do our absolute best to keep our production schedule moving to meet this date.
- There are factors out of our control (supplier delays, logistics delays, etc.) which may affect the ship date.
- We are incredibly sorry if a major event (birthday, etc.), is missed because of a delay to the ship date
Can I cancel my pre-order?
Yes, you can cancel your pre-order for any reason before the ship date. We will initiate a 100% refund to your card right away.
We have kids, too. We know how fun is it to watch kids get out and ride. We want to get your order to you as soon as possible, to get your kids out on two wheels!